Find jobs
Call Center Representatives
- APR Consulting (Since 1980, APR Consulting, Inc. (APR) has provided professional talent acquisition, program management, EOR, and contingent workforce solutions to a diverse mix of clients, industries, and skill sets globally.)
- Full Time
- Cypress, CA
- USD$22/hr
Overview
( Call Center Representatives ) Since 1980, APR Consulting, Inc.
(APR) has provided professional talent acquisition, program management,
EOR, and contingent workforce solutions to a diverse mix of clients, industries, and skill sets globally.
About the job
APR has been engaged to identify a hardworking Call Center Representative
for one of our biggest clients in the automotive industry ( Call Center Representatives ).
LOCATION: Cypress, CA 90630
POSITION: Call Center Representative
DURATION: Potential to be converted depending on business needs
SHIFT: 1st shift, M-F, 8:00 AM – 5:00 PM with 1 hour lunch and Saturday
8:00 AM – 12:00 PM or 7:00 AM – 11:00 AM (once a month)
Must be flexible, schedule may change with business needs
and may require overtime including occasional Saturdays.
PAY RATES:
- $22/hr. – base rate
- $22.50/hr. – bilingual Spanish
This will be an ONSITE role
Typing Skills Test and a Microsoft Word and Excel Test are required with
each submission ( Call Center Representatives ).
Must reach at least 50 wpm and at least an 90% passing score for the Word and Excel test.
Job Overview
Assist Credit department with verifying and processing contract information.
Assist dealers with inquiries in a fast-paced call center
Job Duties
- Review funding documents received from dealerships.
- Verify proper documentation is received.
- Answer calls from dealerships to review status on contracts.
- Ask appropriate questions to identify the root cause of calls to generate effective solutions for AHFC and dealer while effectively resolving conflicts.
- Follow up on dealer issues and concerns (contract errors) in a timely manner.
- Complete data entry of contract information into the system to assist team in processing all packages received daily.
- Adhere to legal and operational compliance by strictly following all company policy and procedures.
- Become a productive member of the team with an enthusiastic and positive attitude.
Assignment Description
Ideal for those looking for entry-level position in the general field of
originations/customer service and/or automotive finance.
Qualifications and Skills
- Good communication skills.
- Experience with customer service and problem resolution preferred.
- Bilingual is a plus.
Training (Approximately 2-3 Weeks)
- Combination of web based, book and side by side training.
Education
- Associate’s or Bachelor’s degree graduate Be prepared to provide proof of education, either a picture or a scanned copy of your diploma/transcripts