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Customer Service Representative

Overview

CyberForce Global are at the forefront of start-up technology recruitment ( Customer Service Representative ).

With four key focus areas, CyberForce, as a trusted business partner supporting the hiring needs across hundreds of tech start-ups within the following key tech areas:

CYBER & INFORMATION SECURITY:
(Threat Detection/Cloud Security/Network Security/IIoT/IoT/Endpoint Security/Security Operations/Data Security/Mobile & Applications/Security Posture Management)

SOFTWARE:
(DevOps/Big Data/Business Intelligence/Development & Engineering/Mobile Software/AI/ML)

BLOCKCHAIN, CRYPTO, FINTECH:
(Secure Payments/Fraud Prevention/Digital Payments/Crypto exchanges/Digital Banks/Lending/Personal Finance/Blockchain Security)

IT INFRASTRUCTURE & CLOUD
(Virtualisation/Storage/Networking/PaaS/IaaS/UC/Collaboration)

COMMERCIAL APPROACH:

  • Executive leadership (CEO,CTO,CBO,CFO)
  • GTM Leadership (CRO-VP)
  • Sales Executives (Mid Market - Enterprise)
  • SDR/BDR
  • Channel & Alliance
  • Pre & Post Sales
  • Solution Architecture
  • Marketing (Channel, Field, Growth/Demand Gen, Product, Operations, Digital, Comms & PR & Technical Marketing)
  • Customer Success
  • Technical Account Management
  • Professional Services

By working alongside board directors, investors, C-level teams and VP’s we understand every company’s individual goals, their specific needs, their vision and, most importantly, the DNA they need to be successful within their start-up.

We look forward to working with you.

About the job

Job Title: Customer Service Representative – Cybersecurity (US-Based)

Location: United States (Remote)

Our client, a fast-growing cybersecurity company, is looking for a Customer Service Representative with experience in the cybersecurity space.

The ideal candidate will have a strong background in handling customer inquiries and support related to cybersecurity products and services.

Key Responsibilities:

  • Provide exceptional customer support for clients using cybersecurity products and solutions.
  • Troubleshoot and resolve customer issues, offering clear and effective solutions.
  • Guide customers in utilizing security products to maximize value and address their needs.
  • Collaborate with technical teams to escalate complex issues and ensure customer satisfaction.
  • Document customer interactions and feedback to improve product and service offerings.

Requirements:

  • Previous experience in customer service, preferably within the cybersecurity industry.
  • Familiarity with cybersecurity products and solutions.
  • Strong problem-solving skills and a customer-centric mindset.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and collaboratively in a fast-paced environment.

If you're passionate about cybersecurity and have a customer-first approach, we'd love to hear from you!

To apply for this job please visit:

www.linkedin.com
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