Find jobs
Customer Service Representative
- Prime Healthcare (At Prime Healthcar, we are dedicated to delivering accessible, compassionate, and high-quality healthcare support to patients and providers across the nation.)
- Part Time
- Remote Jobs
- United States, AZ
- USDPaid training and ongoing support
Overview
About Prime Healthcare and Prime Healthcare Foundation ( Customer Service Representative ):
Prime Healthcare is an award-winning health system operating 51 hospitals and more than 360 outpatient locations in 14 states, providing over 2.5 million patient visits annually.
It is one of the nation's leading health systems, with nearly 57,000 employees and affiliated physicians.
Eighteen of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity.
Based in Ontario, California, Prime Healthcare is nationally recognized for award-winning quality care and has been named a 10 Top and 15 Top Health System by Truven Health Analytics.
Its hospitals have been named among the nation's "100 Top Hospitals" 69 times and have received more Patient Safety Excellence Awards from Healthgrades than any other health system in the past eight years.
About the job
- Job Title: Part-Time Remote Customer Service Representative
- Company: Prime Healthcar
- Location: Remote (U.S. based preferred)
- Job Type: Part-Time
- Industry: Healthcare Services
- About Prime Healthcar
At Prime Healthcar, we are dedicated to delivering accessible, compassionate, and high-quality healthcare support to patients and providers across the nation.
Our commitment to innovation, integrity, and personalized service makes us a trusted partner in the healthcare journey.
Join a company that truly values the human connection and works to make healthcare work better for everyone Customer Service Representative.
Position Overview
Prime Healthcar is seeking a personable, reliable, and detail-oriented Customer Service Representative to join our growing support team on a part-time, remote basis.
In this role, you'll be the first point of contact for patients, providers, and partners, helping to resolve inquiries with empathy and efficiency.
Key Responsibilities
- Handle inbound and outbound calls, emails, and chat messages in a professional and courteous manner
- Assist customers with appointment scheduling, billing inquiries, service information, and general support
- Document all interactions accurately in the CRM system
- Resolve customer issues or escalate them to the appropriate department
- Follow up on open cases to ensure customer satisfaction
- Maintain up-to-date knowledge of company services, policies, and procedures
Qualifications
- High school diploma or equivalent; some college preferred
- 1+ years of experience in a customer service role, preferably in healthcare or a related field
- Excellent communication and problem-solving skills
- Comfortable using technology and navigating multiple systems
- Ability to work independently and manage time effectively in a remote setting
- Reliable internet connection and a quiet, dedicated workspace
Schedule & Compensation
- Part-time: 15–25 hours per week
- Flexible shifts available (weekday, evening, and/or weekend options)
- Hourly Rate: Competitive and based on experience
- Remote: Work from anywhere in the U.S.
What We Offer
- Flexible scheduling and work-life balance
- Paid training and ongoing support
- Opportunities for growth within a mission-driven company
- Collaborative and inclusive team culture