Find jobs
Customer Service Representative | Washington
- Robert Half (Helping you find skilled candidates, in-demand jobs, and solutions you need to do your best work yet.)
- Remote Jobs
- United States, Washington, DC
- USD$17.58/hr - $20.35/hr
Customer Service Representative | Washington - Are you a detail-oriented professional with a passion for helping others?
Join our team as a Customer Service Representative supporting non-profit call center operations in Washington, DC.
This long-term contract role is ideal for someone who excels in communication, data accuracy, and CRM systems like Salesforce.
About the Role
This opportunity offers a structured environment where you’ll manage both inbound and outbound customer interactions, maintain accurate records, and ensure all correspondence meets high service standards.
You’ll play a key role in data entry, reporting, and relationship management, supporting our mission-driven operations.
Key Responsibilities
- Accurately enter data from radio stations and verify compliance with reporting requirements
- Assign files to the correct accounts and reporting periods with exceptional attention to detail
- Manage multi-line phone systems, directing calls and resolving inquiries efficiently
- Respond to customer emails and phone inquiries in a professional and timely manner
- Utilize Salesforce for customer tracking and database updates
- Schedule appointments and maintain up-to-date interaction logs
- Use Microsoft Excel and Word for documentation and internal communication
Qualifications
- Experience in customer service representative jobs, preferably within a call center
- Strong skills in data entry and CRM systems like Salesforce
- Proficiency in Microsoft Office Suite, particularly Excel and Word
- Ability to manage time, prioritize tasks, and maintain professionalism in high-volume environments
- Excellent written and verbal communication abilities
- Experience supporting non-profit organizations is a plus
What You’ll Receive
- Competitive hourly pay: $17.58–$20.35
- Benefits including 401(k), medical, vision, dental, and disability insurance
- Free access to professional development and online training resources
- Career advancement through Robert Half TalentMatch®—a global leader in specialized staffing
📩 Apply now to grow your career in a fulfilling customer service representative role in Washington, DC, supporting organizations that make a difference.
No longer accepting applications
Also Check This Remote Opportunity NOW