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• Com Laude (Providing an exceptional, client-shaped customer experience to brand owners seeking strategic domain name services.)
• Full Time
• Seattle, WA, United States
• USD$45,000

Customer Support Administrator – Hybrid - Are you a proactive communicator with a passion for client service and operational excellence?

Com Laude, a global leader in domain portfolio management and online brand protection, is hiring a Customer Support Administrator to join our expanding Seattle-based hybrid team.

This is a client-facing administrative support role, ideal for entry-level professionals seeking hands-on experience in the tech-enabled intellectual property industry.

With a flexible work structure (50% remote, 50% in-office), this position offers an exciting path into the world of domain strategy and digital brand protection.

Your Responsibilities

As a technical client services administrator, you will support internal domain strategists in the delivery of high-quality service for leading global brands.

• Process client orders, maintain records, and ensure accurate fulfillment
• Assist with registry renewals, account clean-up, and documentation
• Ensure all deadlines are met while maintaining a "white glove" customer experience
• Help track and escalate risk tickets and incident reports
• Support cross-functional communication and contribute to internal projects
• Gain hands-on training in Com Laude’s bespoke domain management tools

What You’ll Bring

• 1–2 years in customer service, administrative support, or a related role
• Strong Microsoft Word and Excel proficiency
• Excellent communication and multitasking skills
• Detail-oriented with the ability to prioritize in a fast-paced setting
• Self-motivated and eager to learn within a structured support framework

Preferred:

• Experience handling large data sets
• Multilingual abilities, especially Spanish, French, or Italian
• Previous work with globally distributed teams

What We Offer

• Salary range: $45,000–$50,000 annually
• Hybrid model: 50% work-from-home flexibility
• 25 days PTO + 8 public holidays
• Medical, dental, and vision insurance (75% employer-paid)
• Non-matching 401(k) plan
• Inclusive, growth-focused workplace culture

📩 Apply now and start your journey in a globally respected organization offering impactful, client-focused careers in domain management and hybrid customer service roles in Seattle.

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