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Customer Support Specialist Job – Hybrid Role
- Intalex (Intalex helps businesses across the US and Europe to recruit experts in SaaS Sales.)
- Full Time
- Boston, MA
- USD$60K/yr - $73K/yr
Customer Support Specialist Job – Hybrid Role - Intalex is recruiting for a Customer Support Specialist Job on behalf of a rapidly growing biotech tools company.
Based in Boston, MA or Louisville, KY, this hybrid role offers a competitive salary of $60,000–$73,000 plus equity.
As a Customer Support Specialist, you’ll become the first point of contact for clients, helping researchers and innovators worldwide get the most from cutting-edge genetic analysis tools.
This is an exciting opportunity to combine customer service expertise with the mission of advancing global scientific research.
About the Company
The client is a mission-driven biotech company focused on making next-generation genetic analysis solutions more accessible.
Backed by respected investors, the company has doubled in size in the past year and continues to expand rapidly.
Its tools are transforming outdated industry methods, enabling scientists to achieve faster, more accurate research results.
Employees benefit from working in a profitable, well-funded, and purpose-driven organization committed to innovation and progress.
About the Customer Support Specialist Job
In this Customer Support Specialist Job, you will serve as the first line of communication with customers. Responsibilities include:
- Handling inquiries via phone and ticketing systems.
- Providing timely solutions to customer questions and concerns.
- Escalating more complex issues to technical or senior support teams.
The role is hybrid, requiring a few days in the office each week to collaborate with colleagues, with the rest of the time working remotely.
Who This Role Suits
This Customer Support Specialist Job is ideal for individuals who are:
- Proactive, solutions-oriented, and customer-focused.
- Comfortable speaking with clients over the phone and managing support queues.
- Experienced in customer support, customer success, or transitioning from sales into a service-driven role.
Why Apply?
Joining this company as a Customer Support Specialist offers multiple benefits:
- Competitive Compensation: $60,000–$73,000 base salary plus equity.
- Career Growth: Clear path to more technical or senior customer support positions.
- Mission-Driven Work: Play a role in accelerating scientific discovery and innovation.
- Flexible Hybrid Model: Enjoy a balance of in-office collaboration and remote work.
Conclusion
The Customer Support Specialist Job with Intalex’s biotech client offers more than just a competitive salary—it provides the opportunity to directly support the scientists and innovators shaping the future of genetic research.
With a hybrid schedule, equity participation, and a transparent career path, this role is perfect for individuals seeking impact, growth, and flexibility.
Apply today to join a fast-growing team that is transforming the future of biotech.
Additional remote work opportunity