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Remote Customer Outreach Support Specialist | Project Support

Remote Customer Outreach Support Specialist | Project Support - Are you detail-driven, tech-savvy, and passionate about supporting infrastructure projects from the comfort of your home?

Join PTS Advance as a Remote Customer Outreach Support Specialist, where you’ll play a key role in facilitating utility coordination, NJUNS data reporting, and customer documentation support for major powerline design and construction initiatives.

This is an excellent opportunity for professionals with a background in remote administrative assistance, GIS mapping, project coordination, or electric utility infrastructure support.

You’ll directly contribute to project success while collaborating with cross-functional teams—all from your home office.

  • Job Title: Customer Outreach Support
  • Location: 100% Remote (Home Office Required)
  • Employment Type: Full-Time
  • Hourly Pay: $20–$25/hr
  • Start Date: Immediate (Post Clearances)

🔍 Key Responsibilities:

  • Manage utility coordination tasks through NJUNS (National Joint Utilities Notification System)
  • Research and verify property ownership using public records and customer databases
  • Assist in preparing and tracking easement documents for overhead and underground utility lines
  • Leverage GIS tools, Bluebeam, Excel, and SharePoint for accurate data entry and location verification
  • Monitor project milestones and generate progress tracking reports (weekly/monthly)
  • Ensure accuracy and consistency in utility design documents and field reports
  • Act as a liaison between internal design teams, external stakeholders, and customers
  • Maintain a strong focus on data confidentiality, compliance, and document integrity
  • Proactively identify project discrepancies and communicate updates across departments
  • Foster a safety-first work culture while adhering to company procedures and productivity goals

✅ Minimum Qualifications:

  • Strong proficiency in Microsoft Excel, Outlook, and Word
  • Experience with GIS mapping software, Bluebeam, and SharePoint platforms
  • Excellent written and verbal communication skills
  • Ability to manage multiple tasks, prioritize under pressure, and meet strict deadlines
  • Exceptional attention to detail and strong organizational skills
  • Must have a fully equipped quiet home office with reliable internet
  • Capable of working independently and in a collaborative virtual team environment
  • A quick learner who is adaptable with workflow tools and document tracking systems

⚙️ Hiring Process & Additional Info:

  • Candidates must pass a drug screening, driving record check, and Excel proficiency test
  • Employment and references may be verified with client authorization
  • Training will be provided on NJUNS platform, utility workflows, and company-specific systems

🗓️ Work Schedule:

Choose your ideal full-time schedule:

  • 4 days x 10 hours
  • 5 days x 9 hours + 1 half-day
  • Standard 5 days x 8 hours

Core Availability: Monday–Friday, between 7:00 AM and 6:30 PM (Start between 7:00–8:00 AM)

🚀 Apply now to become a Remote Utility Documentation Coordinator, GIS-enabled Support Specialist, or NJUNS Outreach Representative, and play a key part in advancing America's power infrastructure—all while working from home.

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To apply for this job please visit:

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