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Remote Customer Service Specialist – Medicare Support

🔍 Job Overview

Remote Customer Service Specialist – Medicare Support - Are you a detail-oriented and empathetic professional seeking remote customer service jobs in the health insurance industry?

We’re hiring a Customer Support Specialist to join our dynamic Medicare call center team.

You will be responsible for handling inbound calls and live chats from internal and external insurance sales agents, supporting Medicare-related services including Scope of Appointment (SOA) and eligibility verification.

This role requires strong interpersonal communication skills, attention to HIPAA compliance, and the ability to multitask in a high-volume, fast-paced virtual contact center environment.

  • 📍 Location: Remote – Work from Home
  • 🕒 Type: Full-Time (Contract) | 40 Hours/Week
  • 💵 Compensation: $17.50/hr + $1/hr Completion Bonus (Paid on 12/31/2025)
  • 💡 Benefits: Weekly pay, Medical, Vision, and Dental Insurance

📞 Key Responsibilities

  • Handle high-volume inbound customer service calls and LIVE chat interactions from health insurance agents
  • Guide agents through Scope of Appointment (SOA) and Medicare Eligibility Verification
  • Follow detailed scripts to ensure Medicare compliance and accurate data entry
  • Provide real-time support on Medicare supplemental benefits, HRA assistance, and plan eligibility
  • Maintain strict confidentiality with PHI (Protected Health Information)
  • Ensure accurate documentation and contribute to a customer-first environment
  • Balance phone calls, chats, and administrative work while meeting productivity goals
  • Participate in team meetings and maintain knowledge of Medicare regulations and updates

✅ Qualifications & Skills

  • Prior experience in remote customer support, healthcare call centers, or insurance verification
  • Excellent verbal and written communication skills
  • Proficiency with Microsoft Office, web-based chat systems, and CRM tools
  • Accurate data entry and ability to work with Medicare-related systems
  • Strong time management, multitasking, and decision-making abilities
  • Adaptability to fast-changing call center workflows
  • A collaborative mindset with the ability to work independently from home

🎁 Featured Benefits

  • Medical, Vision, and Dental Insurance
  • Weekly pay schedule
  • $1/hr Completion Bonus after contract term
  • Opportunity to work with industry-leading Medicare support teams

If you’re searching for remote healthcare customer service jobs, Medicare call center roles, or telehealth insurance support opportunities, this is your chance to make a meaningful impact from home.

📩 Apply today and help improve the experience of millions navigating Medicare insurance plans.

To apply for this job please visit:

www.linkedin.com
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