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Remote Customer Support Specialist (SaaS)
- Pinpoint Applicant Tracking System (Pinpoint is the ATS that simplifies complex hiring for organizations managing multiple streams of recruitment.)
- Full Time
- Remote Jobs
- United Kingdom - UK
- USD£40,000 year
Remote Customer Support Specialist (SaaS) - Are you a proactive problem-solver passionate about delivering world-class customer service in a fast-paced SaaS environment?
Pinpoint, a high-growth HR tech startup, is hiring a Customer Support Specialist to provide responsive, high-quality support to our growing global customer base.
This is a remote customer support job based in the UK, ideal for professionals who thrive in tech-driven, collaborative environments.
About Us
Pinpoint is a bootstrapped, product-led recruitment software company that helps in-house hiring teams attract and onboard the right candidates.
Our platform is used by hundreds of organizations across the UK and the US.
Known for our exceptional service and intuitive interface, we’re now expanding our customer support SaaS team to keep pace with our rapid growth.
Your Remote Customer Support Specialist (SaaS) Role
As a technical support specialist, you’ll be the first point of contact for customer inquiries via live chat and email, managing over 100 tickets per week.
Your responsibilities include:
- Troubleshooting recruitment software issues and platform navigation
- Replicating and documenting bugs before escalating them to our development team
- Assisting with API issue investigation support and resolving data-related queries
- Guiding users with best practices for optimizing Pinpoint’s recruitment tools
- Managing complex cases, offering timely updates, and ensuring complete resolution
- Maintaining knowledge base articles and submitting product improvement feedback
This role blends technical problem-solving with empathetic communication, making it ideal for someone who enjoys building long-term customer relationships while working with cutting-edge cloud software.
What We’re Looking For
- 1+ years in software support or customer success
- Strong understanding of tools like Intercom, HubSpot, or Notion
- Familiarity with APIs, HTML, CSS, and JavaScript concepts (no coding required)
- Excellent written and verbal communication skills
- Highly organized, self-motivated, and able to work independently
- UK-based with full work authorization
What You’ll Get
Competitive £40,000/year salary
Full remote flexibility with occasional in-person meetups
Join a supportive, fast-paced customer service tech startup team
Opportunities to grow alongside a company with strong product-market fit and a user-first culture
📩 Apply today to become part of one of the UK’s top teams in remote customer support jobs and help shape the future of recruitment tech.
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