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• Lensa (What if we could take the search out of job search? This is the question Lensa has been answering since launching in San Francisco, California in August 2016.)
• Full Time
• Remote Jobs
• United States, Juneau, AK (Remote)
• USDAfter Apply

About the Job ( customer service representative )

Top Customer Service Representative Job Opportunities Lensa, a leading career platform for professionals at all stages of their journey,

is proud to partner with Sharecare in recruiting dedicated individuals for an exciting remote opportunity.

If you're looking to grow in a dynamic environment and make a real impact, this job could be the perfect fit.

Apply now through Lensa to start your work from home career with

a company that truly values innovation, customer care, and personal development. ( customer service jobs )

About Sharecare

Sharecare is a premier digital health company committed to improving the well-being of individuals and populations alike.

Through its unified, virtual health platform, Sharecare empowers people—regardless

of where they are on their health journey—to manage and optimize their wellness in one place.

The platform serves not only individuals but also healthcare providers, employers, health plans, government bodies, and entire communities.

Built on the principle that "we’re all better together," Sharecare is focused

on making high-quality healthcare more personalized, accessible, and affordable.

Position Summary: Remote Customer Service Representative

We are currently hiring Customer Service Representatives (CSRs)

to join Sharecare’s growing team. This is a remote job open to candidates across the United States.

In this work from home job, you will handle inbound calls and emails from members and healthcare providers,

offering professional support, resolving inquiries, and documenting all interactions with precision.

Key Responsibilities

• Answer and manage incoming calls with courtesy and professionalism.
• Evaluate caller needs, troubleshoot issues, and provide resolutions.
• Educate customers about program benefits and alternative services.
• Maintain accurate records using computer-based systems.
• Collaborate with other internal teams for escalations and follow-up.
• Consistently meet or exceed established performance benchmarks.

Requirements

• High school diploma required; prior customer service experience preferred.
• Strong communication and multitasking skills.
• Proficiency with Microsoft Word, Outlook, and basic internet tools.
• Ability to work independently while being a reliable team contributor.
• Adaptable to fast-paced, constantly evolving environments.

Equal Opportunity Employer

Sharecare is proud to be an Equal Opportunity Employer and an active E-Verify user.

All qualified candidates will receive consideration regardless of race,

color, religion, gender identity, age, sexual orientation, veteran status, disability, or any protected classification under applicable law.

Working as a Customer Service Representative offers a rewarding opportunity to help

customers navigate various products and services while building essential work experience in a dynamic work environment.

This customer service representative job may be based in a traditional call center or

offered as a part-time remote role, depending on company needs.

The position involves a range of specific duties that may include answering inquiries,

troubleshooting issues, and providing customer support across different channels.

Many roles also assist customers with technical concerns or billing questions, requiring strong communication skills and familiarity with support tools like email and CRM systems.

Most positions require a high school diploma at minimum, and employers often Employed based on soft skills like empathy and problem-solving.

Some jobs may include on-the-job training or even offer certification programs to boost long-term growth. Candidates with prior customer service experience or those who excel in multitasking are highly valued.

Companies may also Employed individuals without formal certification if they demonstrate potential through interviews or assessments.

The average salary for this role may include both base pay and performance incentives, often calculated on an hourly basis.

Those who excel in providing specific client interactions can quickly stand out.

Some positions offer competitive benefits, including PTO and healthcare, depending on the employer.

Whether you're applying for a call center position or a flexible remote role, qualified applicants will receive consideration.

At Sharecare and similar companies, individuals receive consideration for employment without discrimination.

That means consideration for employment without regard to race, color, religion, age, national origin, disability, veteran status, sexual orientation, or gender identity, ensuring a diverse and inclusive workplace for all.

Career Outlook and Expectations for Customer Service Roles

According to the Bureau of Labor Statistics (BLS), customer service representatives work across a wide range of industries, including finance and insurance, retail stores, and technology-driven companies.

As outlined in the Outlook Handbook, the median pay and growth trends for these roles are influenced by the industry, location, and required qualifications.

Although many positions are entry-level, some employers prefer candidates with a bachelor's degree, especially in more technical or specialized environments such as for computer support specialists.

A typical job description

CSR (Customer Service Representative) emphasizes the ability to interact with customers, resolve complaints, and provide additional information about products or services.

Customer service representatives work closely with internal teams to process orders, respond to investigation submissions, and manage phone calls from customers or even outbound calls when necessary.

Tasks may work within physical call center jobs or involve working remotely, depending on the job details and benefits package offered.

Strong organizational skills, proficiency in Microsoft Office, and attention to detail in data entry are common expectations.

Having experience in customer service and an aptitude for delivering exceptional customer care can help candidates stand out in a support role.

Many employers value the ability to learn quickly in a fast-paced environment and actively seek individuals who continuously strive to improve processes and outcomes.

As noted in the Outlook Handbook, roles in this field often offer flexible schedules, including part time or part-time work options, and comprehensive benefits packages for new Employees.

The main job is about helping others and building exceptional customer experiences, which shapes a meaningful career path for those who assist members and work directly with customers. ( invoice, work may, new hires )

At the same time, organizations committed to diversity and inclusion maintain inclusive Employment practices throughout the hiring process, reinforcing a culture that supports every individual’s growth and contribution.

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